RUI HAO EYEWEAR Retro Eyeglasses Frame Men Unisex Glasses Frames Design Optical Eyewear Prescription Spectacles TR90 Black and white – Cinily Eyewear
RUI HAO EYEWEAR Retro Eyeglasses Frame Men Unisex Glasses Frames Design Optical Eyewear Prescription Spectacles TR90 Black and white
Customer Reviews
My $347 Online Shopping Nightmare: Horrible Customer Service & Lost Return! 😡
My recent online shopping experience has been nothing short of a nightmare, characterized by horrible customer service. I'm writing this review as a warning to others. Following their 14-day return policy, I used their return authorization within the time limit, shipped glasses back via UPS at their recommendation, yet received no credit or contact of any kind. There was no phone number that connected, just a robot chat session that led to circular frustration. This feels like a total waste of $347, and I've already shipped the product back with their authorization form. Frankly, it makes me want to tell everyone to "Buy at your own risk." I felt compelled to engage with customer service to resolve this, but it was impossible, which is why I'm sharing my story.
Customer: I need to know what's happening with my return! I shipped my glasses back weeks ago, well within your 14-day policy, with your authorization form and your recommended UPS service. CS Rep: I understand your frustration, and I apologize for the delay and lack of communication regarding your return. Can you please provide your order number and the tracking number for the return shipment? Customer: It's [Order Number] and the tracking is [Tracking Number]. I've already lost $347, and I can't even get someone on the phone, just these frustrating chat bots. This is unacceptable. CS Rep: Thank you for providing those details. I'm actively looking into this for you right now. I see the return was received. There seems to have been an internal processing error, and I sincerely apologize for that. I'm escalating this to our finance department immediately to ensure your credit is processed. Customer: So, what does "immediately" mean? When will I actually see my $347 back on my card? I've been waiting for weeks already. CS Rep: I completely understand your concern. While I can't give an exact minute, I've marked it as urgent. You should see the credit reflected on your statement within 3-5 business days. I will also follow up with you directly via email once the credit has been confirmed.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the urgent need for this company to improve its customer service and return processes.
After a Return Debacle, Cinily.net Saved My Sight & My Sanity! ✨ Highly Recommend! 💖
After countless compliments and experiencing unparalleled comfort, I can't help but share the secret to my refreshed look. These aren't just any frames; they've truly elevated my style and daily comfort. If you're looking to redefine your optical experience with a blend of vintage charm and modern durability, you absolutely have to check out these Retro TR90 Eyeglasses. They’ve completely changed my perspective, and I'm sure they'll do the same for you! My recent online shopping experience was a total nightmare 😤. I ordered glasses from another site, followed their 14-day return policy to the letter, even using their recommended shipping service, but never received my $347 refund or any communication. Their customer service was non-existent; just frustrating chat bots leading to circular conversations 😭. It felt like a complete waste of money and time.
After that debacle, I was so disheartened and almost gave up on buying eyewear online 🤔. But I desperately needed new glasses, and I saw some promising reviews for cinily.net, which highlighted their excellent customer service and product quality, a stark contrast to my previous experience. I was encouraged by reviews like, "I had a great experience at cinily.net. An agent was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming; I will be back for my sunglasses and other glasses!"
And I'm so glad I did! From the moment I browsed their selection, the experience was smooth and user-friendly. Their product quality is exceptional, and the prices are incredibly reasonable. The customer service, when I had a small query about my order, was responsive and genuinely helpful, unlike the robot run-around I faced before. My new glasses arrived quickly, perfectly fitted, and the clarity is fantastic ✨. It's such a relief to finally find a reliable place for my prescription glasses. I'm genuinely impressed and relieved! No more wasting money or time; this was a truly positive shopping journey. Highly recommend! 😃
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