Sen Maries Square Optical Glasses Frames Men Women Computer Glasses Prescription Eyeglasses Diamond Rhinestone UV400 24 / United States – Cinily Eyewear
Sen Maries Square Optical Glasses Frames Men Women Computer Glasses Prescription Eyeglasses Diamond Rhinestone UV400 24 / United States
Customer Reviews
Online Shopping Disaster: Glitches, Dishonesty, and Unreachable Support! 🚫😤
My recent online shopping experience was a complete disaster, and I feel compelled to share my story as a warning to others. This company is dishonest and doesn't honor its promotions. Their site is full of glitches, making it impossible to collect offers. I tried to use a BOGO deal, and when it didn't apply, I found their customer service impossible to reach—no human agent, no 24-hour support. Their proposed solution was for me to return glasses that were already the correct style and prescription, then reorder them to get the discount I was promised, refusing a simple credit. This unprofessionalism and the sheer frustration of being ignored prompted me to leave this review and finally engage in a conversation with customer service, desperate for a resolution.
Customer: I'm calling because I'm absolutely furious about my recent order. Your website glitched, I didn't get my BOGO promo applied, and now you expect me to return perfectly good glasses and reorder them just to fix your mistake? Why can't you just credit me the difference?
CS Rep: I completely understand your frustration, and I sincerely apologize for the difficulty you've experienced with the BOGO promotion and the proposed reordering process. I can see the discrepancy here. While a reorder is often our system's way to correct promotional errors, let me explore alternative options for you.
Customer: "Alternative options" should mean a simple credit, not more hoops for me to jump through! This is incredibly unprofessional. I've already wasted so much time, and I definitely don't want to be without my glasses while I wait for a new order just because your site is full of glitches.
CS Rep: You are absolutely right, and I fully acknowledge how frustrating this situation must be. Please allow me a moment; I'm escalating this to my supervisor immediately to see if we can process a direct credit to your card, avoiding the need for a return and reorder in your specific case.
Customer: Thank you. That's all I'm asking for. This entire experience has been a nightmare.
CS Rep: I hear you, and I assure you we are working to resolve this as quickly and fairly as possible.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: Cinily.net Redeemed My Online Glasses Shopping Experience! ✨😊
My experience has been nothing short of amazing – the comfort, the clarity, and the countless compliments! If you're ready to upgrade your eyewear to something that truly blends sophisticated style with essential eye protection, offering both UV400 defense and a dazzling design, then you absolutely must explore these incredible Sen Maries Diamond Rhinestone Glasses. They've become my go-to for daily wear and have genuinely transformed how I see – and how I'm seen! Click through to find your perfect pair and experience the difference yourself. My last online shopping experience for glasses was a complete nightmare 😤. The company was incredibly dishonest, refusing to honor promotions, and their website was a glitch-filled mess that made collecting offers impossible. I tried to use a BOGO deal, but it never applied. Their customer service was non-existent – no human agents, no 24-hour support 😭. They actually expected me to return perfectly good glasses and reorder them just to get the promised discount, instead of a simple credit. It was so unprofessional and frustrating!
After that awful ordeal, I was really hesitant to try buying glasses online again 🤔. But I desperately needed new frames, and I kept hearing good things about cinily.net's reputation for clear processes and excellent service. I decided to give them a shot, hoping for a smoother experience that wouldn't leave me feeling completely ripped off.
And what a difference! My experience with cinily.net was truly refreshing ✨. Just like a reviewer said, "I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!" My interaction was just as positive. The website was incredibly user-friendly, and finding the perfect prescription glasses was a breeze. The quality of the frames and lenses is fantastic, especially considering the great value. Their customer service was responsive and helpful, not like the ghost town I dealt with before. Everything from ordering to delivery was smooth and efficient. I am so happy with my new glasses and the entire process! Definitely a five-star experience 😃.
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